Everything you ever wanted, tax free.

Duty Free Packs is an online marketplace destinated to host the world's most premium brands.

Everything from all over the globe is now available to you one click away.

Every pack is thought specially on your desires and needs and are carefully shipped directly to wherever you are, being that your home, hotel, etc.

And the best thing about it is that all purchases are tax exempt, what makes us the first duty free online!

Come on board with us now and start travelling from the comfort of your place through all these amazing opportunities! Join Us Now/ Become a Partner.

Duty Free Packs only offers items in packs. A pack may contain from one to more items. Due to Duty Free Packs’ tax-exempt policy, packs are only offered when meeting a few requirements, that is the reason we make them for you. ;) But do not worry, we have thought about your desires and needs to assemble the best choices possible to fulfill your wishes.

When purchasing on Duty Free Packs, we need you to provide the CPF for whom the pack is destined on the payment page; only then we will be able to start shipping process.

Since January 1st, 2020, the Federal Revenue Service of Brazil has started to require that all international orders and shipments have the recipient's CPF / CNPJ / Passport Number identification in order to have their customs clearance initiated. The lack of this information may result in the prohibition of the entry of the order and its return abroad or even destruction, in cases the return is not possible.

According to the MF Ordinance 156, of June 24th, 1999, which provides, in § 2 of art. 1, “goods that are part of an international postal shipment in the amount of up to US $ 50.00 (fifty United States dollars) or the equivalent in another currency, will be cleared with exemption from the Import Tax, as long as the sender and the recipient is an individual.” –http://normas.receita.fazenda.gov.br/sijut2consulta/link.action?idAto=23977&visao=anotado

Duty Free Packs is available to all countries with tax-exemption policy, in which our duty free can operate based on its business elements.

Kindly check an updated version of eligible countries. If you do not find your country there check again later, since we are always adding more destinations. ;)

Duty Free Packs accept most international credit cards (Visa, Mastercard) and also provide you with the possibility of paying using PayPal.

For purchases in Brazil, DFP also offers installment payments available by credit cards and bank slip method. In other words, we try to make all options available to you. ;)

- if you bought by bank slip, just don't pay until the due date, it will be automatically canceled;

- if the order is already on the way, refuse delivery and request a refund on the Duty Free Packs website, in My Account;

- if the order has already been delivered, you have up to 07 calendar days to cancel. Access the Duty Free Packs website and click on My Account. There, you will find the option to cancel or return the product;

- you can receive a refund of the amount in the same form of payment you used or request a Voucher, which is valid for 1 (one) year on our website. Both, refund and voucher are released after the product has been returned.

Attention: even if you give up the purchase or refuse delivery of the product, you must cancel it on the Duty Free Packs website, in My account.

Duty Free Packs provides a tracking number to all packs sent. That means that when buying more than one pack, more than one tracking code will be sent. To track the pack, visit our website, click on My Account, locate your order and click on “Track Shipping”.

To find out if the order is stopped, waiting for a fee to be settled, you can also enter the Post Office tracking page and enter the tracking code.

If you need to pay any taxes, register or log in to the My Imports section. If the tracking code does not appear on the screen, just enter it. Then, click on the dollar sign ($) to see the payment methods.

In case of taxation and / or collection of fees, the customer has a period of 30 calendar days to make the payment. This period begins to count when the Post Office makes the billing / billing notification available on the website's tracking page. So be sure to check the status of your delivery. Failing payment, the delivery will be automatically canceled and returned to the sender, making it necessary to make a new purchase with an updated price, if it is of interest.

The delay in payment affects the delivery time, which can also be delayed due to customs.

Attention: after adding all possible fees, the international order can be taxed up to 100%, plus the Postal Order.

Still have doubts? Check the post office portal

If, upon receiving your Pack, you find that it is different from the one you purchased, go to My Account and My Orders. Select the product you want to return and click on Cancel the Purchase.

You can make this request within 07 calendar days from the date of delivery.

And if the product is originally damaged or defective, you have up to 90 calendar days, from delivery, to access My Account and register your request. It may be necessary to send images of it to check for damage.

Attention: We do not make exchanges due to the fact we only commercialize international products. But don't worry, you can request a cancellation or return.

Duty Free Packs try its best to deliver your Pack to the destination ASAP. However it is known that international deliveries take longer than national deliveries. Not only because packing has to be more precisive since the journey is long, but because external variables may occur.

The estimated date of delivery (EDD) will vary from Pack destination to Pack destination and will be informed when checking out your cart.

When the Pack arrives to its country destination, it is only after it is cleared through customs (which can take time) that the delivery process begins in the local territory.

For this reason, you are provided with a tracking number for each purchased pack that will accompany it all along the way until it gets to you, ok?